Hi,
We have an urgent opening for Senior Process Consultant L2
Location – Arkansas
Duration – 6 Months+
Job Description/Skills Required:
Profile:
Ø The candidate must have at least 8-10 years of directly related, demonstrable experience in IT Service Management (ITIL) Process & Improvement program & project development, documentation, and deployment.
Skills:
Ø Consulting at all levels within a customer’s organization
Ø ITSM Program & Project Management experience Key skills required: (in the order of priority)
Ø Consulting around people/process/technology & business need along with excellent customer management experience
Ø Expertise with developing, documenting, and implementing IT Service Management (ITIL) strategic, design, transition, operations, and continual service improvement processes
Ø Lead customer and delivery team in assessing business needs and gathering business and ITSM process requirements
Ø Assess customer’s current ITSM process maturity levels
Ø Provide ITIL best practice service management consulting at a strategic, design, and operational level within a customer’s environment
Ø Assess and capture required changes to customer’s people practices and processes, to include roles & responsibilities and possibly organization structure modifications
Ø Establish customer stake holder groups/core teams, facilitate workshops to develop new customer processes when necessary
Ø In a consultative manner, assist customer in developing effective program/process deployment, communication, and training plans
Ø Oversee (author when necessary) the creation of process description documents (including Level 4 Work Instructions regardless of technology solution chosen by the customer), approve prior to submittal
Ø When required, deliver training sessions (awareness & hands-on tool-specific) onsite or remotely to ensure successful training of customer personnel
If interested please send me your resume, and also answer to the questions below
Ø Candidate Contact Number
Ø Candidate Visa Status
Ø Candidate Convenient time to take up the telephonic discussion
Ø Candidate convenient time to take up the face to face discussion
Ø Candidate Employer details if in case of H1B
Ø Candidate Current billing rate
Ø Candidate Expected billing rate
Ø References of direct supervisor
Kumar
Javaji System Solutions Inc.,
703 880 4142
703 880 7232 (Fax)
Google IM: kumar4mjss
Javaji systems is a global provider of IT recruitment, software development and IT services. We deliver a measurable delta in productivity, profitability, and shareholder value to the world’s leading companies. Our Methodology enables clients to lower the total cost of ownership and meet their business objectives.
