Dear
Folks / Business Partners,
This
is Kumar From Javaji System Solutions Inc.,
We
are in desperate need for Network Voice Administrator with Program phone
switches (Avaya and SL100) is Mandatory..... Send resumes to kumar@javaji.com
Position:
Network Voice Administrator with Program phone switches (Avaya and SL100) is
Mandatory
Location:
St. Louis, MO
Duration:
6 Months+
Skills
& Job Requirements:
·
Provide Tier-2 and Tier-3 incident support by
co-coordinating with Client’s Managed Services team and the Hardware
maintenance providers as and when necessary.
·
Develop Knowledge base documents/instructions referred
as NOVO scripts which can be used by Service Desk for handling standard telecom
incidents
·
Perform Telecom On boarding/Off boarding activities on
Pinnacle for the following tasks
o
Monitor ticket queues, New hire list, transfer report,
termination reports, etc.
o
Setup and maintenance of subscriber information
in the internal chargeback system (Pinnacle)
o
Pinnacle Subscriber record changes (includes Cost
Center & Directory Service). This includes providing cross communication
with Telecom and Messaging for data sharing issues on some records.
·
Program phone switches (Avaya and SL100)
·
Provide assistance to end users on Phone systems
operation (VOIP, Nortel, Avaya) during
o
New deployments
o
Technology changes
·
Perform Tier-2 support for Avaya Call Center system at
BSC for the following set of activities including but not limited to
o
Call center relocations
o
Call recording systems (e.g. Verint)
o
Call management a (e.g. CMS)
·
Provide IVR interface device support for
Security/attendance/shipping systems at breweries and co-ordinate with
Hardware maintenance vendors for hardware failures
·
Provide initial support for warehouse overhead paging
and on-hold music. As and when necessary interface with telco and hardware
vendors
If
you are interested please send me your resume, and also answer to the questions
below
·
Candidate
Contact Number
·
Candidate
Visa Status
·
Candidate
Convenient time to take up the telephonic discussion
·
Candidate
convenient time to take up the face to face discussion
·
Candidate
Employer details if in case of H1B
·
Candidate
Current billing rate
·
Candidate
Expected billing rate
·
References
of direct supervisor
Thanks & Regards,
Kumar
Javaji System Solutions Inc.,
703 880 4142
703 880 7232 (Fax)
kumar@javaji.com
Google/Yahoo IM: kumar4mjss
http://jobsfromjavajisystemsolutionsinc.blogspot.com/
www.javaji.com
LinkedIn profile:
http://www.linkedin.com/in/kumarkp
