We are in desperate need for Network Voice Administrator with Program phone switches (Avaya and SL100) is Mandatory..... Send resumes to kumar@javaji.com

Dear Folks / Business Partners,

This is Kumar From Javaji System Solutions Inc.,

We are in desperate need for Network Voice Administrator with Program phone switches (Avaya and SL100) is Mandatory..... Send resumes to kumar@javaji.com

Position: Network Voice Administrator with Program phone switches (Avaya and SL100) is Mandatory

Location: St. Louis, MO

Duration: 6 Months+

Skills & Job Requirements:

·         Provide Tier-2 and Tier-3 incident support by co-coordinating with Client’s Managed Services team and the Hardware maintenance providers as and when necessary.

·         Develop Knowledge base documents/instructions referred as NOVO scripts which can be used by Service Desk for handling standard telecom incidents

·         Perform Telecom On boarding/Off boarding activities on Pinnacle for the following tasks

o   Monitor ticket queues, New hire list, transfer report, termination reports, etc.

o   Setup and maintenance of subscriber  information in the internal chargeback system (Pinnacle)

o   Pinnacle Subscriber record changes (includes Cost Center & Directory Service). This includes providing cross communication with Telecom and Messaging for data sharing issues on some records.

·         Program phone switches (Avaya and SL100)

·         Provide assistance to end users on Phone systems operation (VOIP, Nortel, Avaya) during

o   New deployments

o   Technology changes

·         Perform Tier-2 support for Avaya Call Center system at BSC for the following set of activities including but not limited to

o   Call center relocations

o   Call recording systems (e.g. Verint)

o   Call management  a (e.g. CMS)

·         Provide IVR interface device support for Security/attendance/shipping systems at breweries  and co-ordinate with Hardware maintenance vendors for hardware failures

·         Provide initial support for warehouse overhead paging and on-hold music. As and when necessary interface with telco and hardware vendors

If you are interested please send me your resume, and also answer to the questions below

·         Candidate Contact Number

·         Candidate Visa Status

·         Candidate Convenient time to take up the telephonic discussion

·         Candidate convenient time to take up the face to face discussion

·         Candidate Employer details if in case of H1B

·         Candidate Current billing rate

·         Candidate Expected billing rate

·         References of direct supervisor

Thanks & Regards,

           

Kumar

Javaji System Solutions Inc.,

703 880 4142

703 880 7232 (Fax)

kumar@javaji.com

Google/Yahoo IM: kumar4mjss

http://jobsfromjavajisystemsolutionsinc.blogspot.com/

www.javaji.com

LinkedIn profile: http://www.linkedin.com/in/kumarkp